Terms and Conditions: Rose Ojo Limited
Last updated on August 15, 2024
The website:
www.roseojolabel.com (hereinafter the “Platform”)
Is an initiative of:
Julie Herman / Rose Ojo
Email: roseojolabel@gmail.com
(Hereafter “we” or “Julie Herman / Rose Ojo” or the “Seller”)
1. Introduction
These Terms and Conditions (“Terms”) govern your access and use of the Rose Ojo Label website (“Website/platform”) and the purchase of products and digital patterns offered by Rose Ojo Label (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Website. We reserve the right to change our T & Cs at any time without notice
2. Parties
This agreement is between Rose Ojo Label and you, the user of the Website (“you” or “your”). These General Terms of Use apply to any visit to or use of the Platform by an internet user (hereinafter referred to as the “User”). By visiting or using the platform, the User acknowledges that he / she has read these General Terms of Use and explicitly accepts the rights and obligations stated therein.
3. Platform
We take all reasonable and necessary measures to ensure the proper functioning, security and accessibility of our Platform. However, we cannot provide an absolute performance guarantee and our actions should therefore be considered as covered by a best-efforts obligation.
Any use of the Platform is always at the User’s own risk. We are therefore not liable for damage that may be the result of any malfunctions, interruptions, defects or even harmful elements on the Platform. We reserve the right to limit access to the platform or interrupt its operation at any time, without prior notice.
4. Products and Services
We offer a range of products including digital craft patterns, handmade clothing, and upcycled clothing. Julie Herman / Rose Ojo largely determines the content of the Platform and takes great care of the information on it. We take all possible measures to keep our Platform as complete, accurate and up-to-date as possible, even when the information about it is provided by third parties. We reserve the right to change, supplement or remove the Platform and its content at any time, without incurring any liability.
If certain content on the platform violates the law or the rights of third parties or is contrary to good morals, we request each User to notify us by email as soon as possible so that we can take appropriate action. Any download from the platform is always at the User’s own risk. Julie Herman / Rose Ojo is not responsible for any damage, direct or indirect, resulting from such downloads, such as loss of data or damage to the User’s computer system, which are the User’s sole and exclusive responsibility.
We make every effort to accurately describe our products. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, current, or error-free.
Images of products are for illustrative purposes only and may not accurately reflect the actual product.
5. Links to Other Websites
The platform may contain links or hyperlinks to external websites. Such links do not automatically imply that there is a relationship between Julie Herman / Rose Ojo and the external website or even that there is an implicit agreement with the content of these external websites.
Julie Herman / Rose Ojo has no control over such external third party websites.
We are therefore not responsible for the safe and correct functioning of the hyperlinks and their final destination. As soon as the user clicks on the hyperlink, he / she leaves the Platform. We cannot therefore be held liable for further damage.
6. Other provisions
Julie Herman / Rose Ojo reserves the right to change, extend, remove, limit or discontinue the Platform and associated services at any time, without prior notice and without liability.
In the event of a breach of the T & Cs by the User, Julie Herman / Rose Ojo reserves the right to take appropriate sanctions and compensation measures. Julie Herman / Rose Ojo reserves the right to temporarily or permanently deny the User access to the Platform or our services. These measures can be taken without justification and without prior notice. They cannot entail the liability of Julie Herman / Rose Ojo, nor give rise to any form of compensation
7. Orders and Acceptance
Via the Platform, the Seller makes an online webshop available to the Customer that proposes the products or services offered. The presentation of the products or services offered (eg via photos) have no contractual value.
The products and services are offered within the limits of their availability. Your order is an offer to purchase products from us. All orders are subject to acceptance by us. We reserve the right to reject or cancel any order for any reason. A contract between us will only be formed when we dispatch the products to you.
8. Price and Payment
Prices for products are listed on the Website and are inclusive of all applicable taxes in the UK. The seller reserves the right to change its prices at any time by publishing them online. Only the indicated prices and the taxes in force at the time of the order apply, subject to availability on that date. Payment must be made in full at the time of order. We accept various payment methods as indicated on the Website. The customer has the option to complete an order online using an electronic form. By completing the electronic form, the customer accepts the price and description of the products or services.
By placing an order, the customer accepts our Terms&Conditions and our Privacy Policy. The customer must provide a valid email address, billing information and, if applicable, a valid delivery address. Any communication with the seller can take place via this e-mail address. In addition, the customer must choose the delivery method and validate the payment method. The seller reserves the right to block the customer’s order in case of non-payment, incorrect address or any other problem on the part of the Customer until the problem is resolved.
The customer makes the payment at the time of final validation of the order using the chosen payment method. This validation applies instead of a signature.
The customer guarantees the seller that he has the necessary authorization to use this payment method and acknowledges that the information provided for this purpose constitutes proof of his agreement to the sale and payment of the amounts due under the order.
The seller has instituted a procedure to check orders and means of payment in order to reasonably guarantee them against any fraudulent use of a means of payment, including by requesting identification data from the customer.
In case of refusal of authorization to pay by credit card by accredited organizations or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a customer who has not or only partially fulfilled a previous order or who is in a payment dispute.
After receipt of the validation of the purchase with payment, the seller will send the purchase to the customer, as well as an invoice, unless the latter is delivered with the order.
The customer can request that the invoice be sent to an address other than the delivery address by submitting a request to the customer service before delivery (see contact details below).
In the event of unavailability of a service or product, the seller will notify the customer by email as soon as possible to replace or cancel the order for this product and possibly refund the relevant price, with the remainder of the order remains firm and final.
The communications, orders and payments between the customer and the seller can be evidenced by automated records, which are kept in the seller’s computer systems under reasonable security conditions.
Orders and invoices are archived on a reliable and durable medium that is considered in particular as evidence.
Prices for products are listed on the Website and are inclusive of all applicable taxes. The customer is responsible for any import duties, customs charges, or other taxes levied by their country.
We use Mollie as our third-party payment processor. By placing an order on our website, you agree to abide by Mollie’s Terms and Conditions.
9. Delivery
We will use reasonable efforts to deliver products within the estimated delivery time. However, delivery times are estimates only and we cannot guarantee delivery within a specific timeframe. Delivery will only take place after confirmation of payment by the seller’s bank.
The products are delivered to the address indicated by the customer on the online order form. Additional costs as a result of incomplete or incorrect information from the customer will be charged to the customer.
Delivery takes place after your handmade item has been made. This can take up to 2 weeks. If a pre-order is used, this will be delivered before a certain date, which will then be made visible.
Delivery times are indicative. In case of late delivery, no compensation can be claimed from the seller or the carrier.
Risk of loss and title for products pass to you upon delivery.
Upon receipt of the products, the Customer or the recipient will check the good condition of the delivered product or the conformity of the service provided.
In the event that one or more of the ordered products are missing or damaged, the customer or the recipient must formulate the necessary reservations with the carrier at the time of delivery and notify the seller immediately.
The verification is deemed to have been carried out as soon as the customer or a person authorized by him has accepted the order without reservation.
Any reservation that is not made in accordance with the rules defined above within the specified time period cannot be taken into account and releases the seller from any liability towards the customer.
In case of a delivery error or non-conformity of the products with the information on the order form, the customer will inform the seller within three working days from the delivery date. Any complaint not submitted within the deadline cannot be taken into account and releases the seller from any liability towards the Customer.
The customer is responsible for any import duties, customs charges, or other taxes levied by their country. These charges are the customer’s responsibility and we have no control over these charges.
10. Returns and Refunds
Digital Patterns: Due to the digital nature of patterns, all sales are final. No refunds or exchanges are offered for digital patterns.
Handmade Clothing: Please note that all handmade clothing items are made to order. You have a 12-hour cancellation period from the time of purchase. After 12 hours, your order is confirmed and cannot be cancelled or refunded. To ensure the best fit, please carefully review our size guide before placing your order.
Upcycled clothing: Our upcycled clothing is made to order using your provided football shirt. Once you place your order, you may send your shirt at your convenience. Please ensure the correct shipping address is used, as shipping costs and delivery are your responsibility. Upon receipt of your shirt, we aim to complete your upcycled garment within 10 working days and will ship it back to you.
11. Intellectual Property
All intellectual property rights in the Website and its content, including but not limited to text, graphics, logos, and images, are owned by us or our licensors.
You may not reproduce, distribute, modify, or create derivative works of any content on the Website without our prior written consent.
12. Disclaimer of Warranties
Our products are provided “as is” and without warranties of any kind, express or implied.
We disclaim all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that our products will be error-free or meet your specific requirements.
13. Limitation of Liability
Our liability for any loss or damage arising from the purchase of our products is limited to the purchase price of the product.
We shall not be liable for any indirect, incidental, consequential, or punitive damages.
14. Entire Agreement
These Terms constitute the entire agreement between you and us regarding your use of the Website and the purchase of our products.
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the revised Terms on the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes.
Terms and Conditions
Last updated on July 9, 2024
The website:
www.roseojolabel.com (hereinafter the “Platform”)
Is an initiative of:
Julie Herman / Rose Ojo
Email: roseojolabel@gmail.com
(Hereafter “we” or “Julie Herman / Rose Ojo” or the “Seller”)